Refund policy

Return and Refund Policy

Made-to-order artwork

Each Studio Lenzi print is produced specifically for your order. Because these products are made to order, we do not accept returns or exchanges for change of mind, incorrect size selection, or other buyer preference once production has begun.

This policy does not limit any rights you may have under applicable consumer-protection law.

Cancellations and order changes

If you need to cancel or change an order, contact us immediately at gaia.studiolenzi@gmail.com. We can cancel or modify an order only if production has not yet begun. Production may begin soon after an order is placed, so cancellation or modification is not guaranteed.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at gaia.studiolenzi@gmail.com. Please include:

Your order number;
A description of the problem;
Clear photographs of the artwork, packaging, and shipping label; and
Photographs showing any visible damage to the package.

After reviewing the claim, we will provide an appropriate replacement or refund. Please retain the artwork and all packaging until we confirm whether they are needed for the claim. Do not mail an item back unless we provide return instructions.

Lost shipments

If an order has not arrived within the estimated delivery window, contact us at gaia.studiolenzi@gmail.com. We will investigate with the carrier and, if the shipment is confirmed lost, arrange an appropriate replacement or refund.